Keystone - Technical Support

Powercolor Keystone is a unified utility software to optimize your Red Devil GPUs and ALPHYN gaming mouse (AM10) , headset (AH10).

Keystone supports : Red Devil Graphics Cards (6000, 7000, 9000 Series), ALPHYN Gaming Gear; AH10 Headset and AM10 Mouse

For support or feedback, please contact us through powercolor.ccom/contact.htm

Please ensure the following : 
1. Your Graphics Card is supported 
Currently Keystone only support the newer version of Red Devil graphics card (6000, 7000, 9000 Series)

2. Driver Version is Up-To-Date
Intall the latest driver for your graphics card, you can visit AMD official website for the latest driver.

Please check the following :
1. Dongle Connection

• Make sure your headset’s USB dongle is securely plugged into your PC, and the headset is powered on.

2. DTS Driver Installation

• During Keystone setup, ensure you selected “Install DTS driver.”
• Also, make sure you’ve restarted your PC after installation.

If your mouse is not detected, please try the following based on your connection type:

2.4G Wireless Mode

1. Make sure the USB dongle is securely plugged into your PC.
2. Ensure the connectivity switch on your mouse is toggled to 2.4 mode
2. Try replugging the dongle into a different USB port.

Bluetooth Mode

1. Ensure the connectivity switch on your mouse is toggled to Bluetooth mode
2. Confirm that it is connected via your PC Bluetooth settings (Settings > Devices > Bluetooth).

USB Type-C (Wired) Mode

1. Check that the USB-C cable is properly connected to both your mouse and PC.

If you have checked all the above and it is still not detected, click Refresh in the utility or try restarting the software. 

Keystone only supported on Windows 10 and later