RMA

Warranty Information (Global)

Brand New AMD Reference Board Graphics Cards (AMD MBA Board):
  • PowerColor provides one (1) year warranty for brand new AMD reference board graphics cards purchased thru our authorized sellers.
  • The warranty is valid for one (1) year starting from the original purchase date (verified through invoice) and ONLY VAILD to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
  • In order to qualify for the one (1) year warranty, all the conditions under “Terms & Conditions” must be met.
  • Current AMD product series under our AMD reference board warranty:
    - Radeon RX Vega Series
  • AMD reference board graphics cards’ serial number starts with (but not limited to):
    - Mxx 1XXXXXXXXX
Brand New External Graphics Card Boxes (eGPU Box):
  • PowerColor provides one (1) year warranty for our brand new external graphics card boxes.
  • The warranty is valid for one (1) year starting from the original purchase date (verified through invoice) and ONLY VALID to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
  • In order to qualify for the one (1) year warranty, all the conditions under “Terms & Conditions” must be met.
Brand New Cryptocurrency Mining Graphics Cards:
  • PowerColor provides NO warranty for cryptocurrency mining graphics cards. Distinguishing cryptocurrency mining products could see below points.
  • Cryptocurrency mining products serial number starts with (but not limited to):
    - CDGXXXXXXXXXX
  • Cryptocurrency mining products EAN code ends with “M” which stands for “MINING”. Examples can be seen as below.

-- AXRX 580 4GBD5-3DHDM
-- AXRX 570 4GBD5-DHDM
-- AXRX 570 4GBD5-3DHDM
-- AXRX 570 4GBD5-DM
-- AXRX 470 4GBD5-DM
-- AXRX 470 8GBD5-DM
-- AXRX 470 4GBD5-3DHDM
Terms & Conditions:
  • In order to be qualified for warranty, the product must be within 2 years (graphics card), 1 year (eGPU box), or 0 day (cryptocurrency mining).
  • RMA service and warranty will ONLY be provided for brand new or refurbished products purchased.
  • Customers must be a CURRENT RESIDENT of the request.
  • An official invoice must be provided (in order for an invoice to be considered “official”) the invoice must include:
    - Name & address of the company customer purchased from.
    - Date of purchase.
    - Name & address of customer.
    - Billing name & address of customer.
    - Model name & price of the product.
  • Removal and/or damaging of serial number sticker(s) on the back of the product will VOID all warranties. PowerColor products sent in for RMA must be free of any improper use, including but not limited to physical damage from dropping, improper installation, or modification of any kind (this includes installing aftermarket cooling solutions). The warranty WILL BE VOID if the product has been damaged or altered.
  • Products sent in for RMA will only be REPLACED with another product of EQUAL OR GREATER IN PERFORMANCE (based on availability).
  • PowerColor will NOT offer any refund or reimbursement.
  • Only send in the defective product. Please keep all accessories.
  • The warranty only covers the ORIGINAL owner of the product and may not be transferred thru resale or other methods.
  • PowerColor will NOT provide shipping labels for incoming RMA. We pay for return shipping once the RMA is completed.
  • PowerColor will NOT ship to P.O. Box or APO/Military addresses.
  • To insure your product DOES NOT GET DAMAGED during transit. Please be sure to secure and wrap the defective card with either foam or bubble wrap to avoid any physical damage. Failure to do so may result in the warranty being voided for card damage.
  • RMA service can be rejected and shipped back to you at your own cost if the wrong or no document is attached.
  • Please allow up to fourteen (14) business days for your RMA service (Not including shipping time).
Examples:

  • 1. Bent PCB

  • 2. Damaged Fan

  • 3. Damaged PCB Corner

  • 4. Missing PCB Components

  • 5. Missing or Loose Memory Module

  • 6. Scratched Golden Finger

  • 7. Damaged PCB
 

Please contact the shop/e-shop where you bought your card when you have RMA inquiries.
If you have any questions regarding the PowerColor Warranty Terms & Conditions or anything else, please email us.

RMA Service (ASIA): tulrma_tw@tul.com.tw 
RMA Service (Europe): rma@powercolor.com 
RMA Service (USA): support.usa@powercolor.com 
Technical Support: support@powercolor.com 

 

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