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Warranty Information

Brand New Graphics Cards:
  • • PowerColor USA provides two (2) years warranty for brand new graphics cards purchased thru our authorized sellers and ONLY within the United States and Canada. .
  • • The two (2) years warranty and RMA service is ONLY VALID for graphics cards purchased within the United States or Canada. Customers must also be a CURRENT RESIDENT within the U.S. or Canada. Customers must be able to provide a U.S. or Canada address in order to qualify for warranty and RMA service.
  • • The warranty is valid for two (2) years starting from the original purchase date (verified through invoice) and only valid to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
  • • In order to qualify for the two (2) years warranty, all the conditions under “Terms & Conditions” must be met.

Brand New External Graphics Card Boxes (eGPU Box):
  • • PowerColor USA provides one (1) year warranty for our brand new external graphics card boxes, the Devil Box.
  • • The one (1) year warranty and RMA service is ONLY VALID for eGPU box purchased within the United States or Canada. Customers must also be a CURRENT RESIDENT within the U.S. or Canada. Customers must be able to provide a U.S. or Canada address in order to qualify for warranty and RMA service.
  • • The warranty is valid for one (1) year starting from the original purchase date (verified through invoice) and only valid to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
  • • In order to qualify for the one (1) year warranty, all the conditions under “Terms & Conditions” must be met.

 

Refurbished Products:

  • • PowerColor USA provides ninety (90) days warranty for all refurbished products purchased ONLY within the United States and Canada thru our authorized sellers.
  • • The ninety (90) days warranty and RMA service is ONLY VALID for refurbished products purchased within the United States or Canada. Customers must also be a CURRENT RESIDENT within the U.S. or Canada. Customers must be able to provide a U.S. or Canada address in order to qualify for warranty and RMA service.
  • • The refurbished warranty is valid for ninety (90) days starting from the original purchase date (verified through invoice) and only valid to the ORIGINAL owner. The warranty cannot be transferred if the product is to be resold or has switched ownership.
  • • In order to qualify for the ninety (90) days warranty, all the conditions under “Terms & Conditions” must be met.
  • An easy way to identify whether or not your product is “refurbished” or not is to examine the Serial Number sticker (S/N) on the back of your VGA card.
  • Refurbished Serial Number starts with (but not limited to):
      • - NEXXXXXXXXXX
      • - 6AXXXXXXXXXX
      • - 6BXXXXXXXXXXXX
      • - 1AXXXXXXXXXX
      • - 1BXXXXXXXXXXXX

 

Terms & Conditions:

  • • In order to be qualified for warranty, the product must be within 2 years (graphics card), 1 year (eGPU box), or 90 days (refurbished).
  • • RMA service and warranty will ONLY be provided for brand new or refurbished products purchased in the United States and Canada.
  • • Customers must be a CURRENT RESIDENT in the U.S. or Canada. Customers must provide a U.S. or Canada address in order to qualify for warranty and RMA service.
  • • An official invoice must be provided (in order for an invoice to be considered “official”) the invoice must include:
    • - Name & address of the company customer purchased from.
    • - Date of purchase.
    • - Name & address of customer.
    • - Billing name & address of customer.
    • - Model name & price of the product.
  • • Removal and/or damaging of serial number sticker(s) on the back of the product will VOID all warranties. PowerColor products sent in for RMA must be free of any improper use, including but not limited to physical damage from dropping, improper installation, or modification of any kind (this includes installing aftermarket cooling solutions). The warranty WILL BE VOID if the product has been damaged or altered.
  • • Products sent in for RMA will only be REPLACED with another product of EQUAL OR GREATER IN PERFORMANCE (based on availability).
  • • PowerColor USA will NOT offer any refund or reimbursement.
  • • Only send in the defective product. Please keep all accessories.
  • • The warranty only covers the ORIGINAL owner of the product and may not be transferred thru resale or other methods.
  • • PowerColor USA will NOT provide shipping labels for incoming RMA. We pay for return shipping once the RMA is completed.
  • • PowerColor USA will NOT ship to P.O. Box or APO/Military addresses.
  • • To insure your product DOES NOT GET DAMAGED during transit. Please be sure to secure and wrap the defective card with either foam or bubble wrap to avoid any physical damage. Failure to do so may result in the warranty being voided for card damage.
  • • RMA service can be rejected and shipped back to you at your own cost if the wrong or no document is attached.
  • • Please allow up to fourteen (14) business days for your RMA service (Not including shipping time).

Examples :
1. Bent PCB 2. Damaged Fan 3. Damaged PCB Corner
4. Missing PCB Components 5. Missing or Loose Memory Module 6. Scratched Golden Finger
7. Damaged PCB

Registering Your Product(s) for RMA Service:
 
  1. Go to http://powercolor.com/us/default.asp
  2. Click on “Support” tab on the top
  3. Click on “RMA Service”
  4. It will ask you to log into your PowerColor account. If you do not have an account please go ahead and create one by clicking “Create Account”
  5. Fill out all the required information and attach a screenshot or image of your invoice
  6. Hit “Submit” after all the required information are filled out.
  7. We will approve and email back a RMA Number. Please write the RMA Number on the package that you will be sending. Please also include a copy of the email.
  8. Once we receive your package, we will send you a received confirmation.
  9. PowerColor will test, repair or replace your RMA product within 14 business days.

If you have any questions regarding the PowerColor Warranty Terms & Conditions or anything else, please feel free to call or email us at:

Monday – Friday 9:00AM – 5:30PM PST)
909-444-0577 (Please ask for RMA Support)
Or e-mail us – support.usa@powercolor.com