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RMA Service

Our customers are very important to us! Sometimes due to technical difficulties we may not get your e-mail inquiry in a timely fashion. If you don't hear back from us within 24 hours (48hours for weekend days) then please give us a call during normal business hours!
Note:
The RMA service is for US, Canada and Maxico customers only! If you’re located in a country outside of the US and Canada please e-mail usa@powercolor.com for information on obtaining an RMA for your defective product.
Canadian customers, please be sure to fill out a customs declaration form prior to shipping your defective product to PowerColor. This will ensure you don’t get charged customs fees when receiving your replacement product.
To apply for RMA service from PowerColor, please follow the steps below :
Step1 Step2
Fill form & check serial number   Product sending instructions
Step1
Please fill in the sections below * required
* First Name:
* Last Name:
* Email:
※ A RMA number will be sent to this mail box
* Address:
* City:
* State/province:
* Zip Code:
* Phone: - - e.g. xxx-xxx-xxxx
* Serial Number: e.g. PG0709000000
※ Serial number can be found on the color box or the backside of the card.
* Model Number: e.g. AX4870 1GBD5-PPH
※ Model Number can be found on the color box or the backside of the card.
* Date of purchase:
* Are you running 2 or more in a CrossFire configuration? Yes No
* Is this a replacement from the RMA department that is less than 30 days old? Yes No
* Description of the problem:
* Upload your receipt copy: (Maximum size of 500K, JPG / GIF / PDF)
If you are using Windows 7 then simply use the Snipping Tool located under Accessories to take a screenprint of your invoice. If you are NOT using Windows 7 then simply use the PRNT SCRN key on your keyboard to take a screenshot, and then paste that screenshot into Microsoft Paint and then save the picture as a JPEG.
 
Video card model and serial number
We will reply via email with a RMA number.