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RMA Service

Our customers are very important to us! Sometimes due to technical difficulties we may not get your e-mail inquiry in a timely fashion. If you don't hear back from us within 24-48 hours, please email us or give us a call during normal business hours.

Monday – Friday 9:00AM – 5:30PM PST)
(626)330-4700 (Please ask for RMA Support)
E-mail: usa@powercolor.com

Note:
**Please ship out your defective product once you have acquired the RMA Number. RMA Numbers will expire after 21 business days, starting on the day we issue your RMA Number via email. PowerColor needs to receive your defective card within 21 business days. If we receive your defective product but the RMA Number has been expired, your RMA will be rejected. If you have not shipped out your product and the RMA Number will be expiring soon, please re-submit your RMA Application for a new RMA Number**


To apply for RMA service from PowerColor, please follow the steps below :
Step1 Step2
Fill form & check serial number   Product sending instructions
Step1
Please fill in the sections below * required
* First Name:
* Last Name:
* Email:
※ A RMA number will be sent to this mail box
* Address:
* City:
* State/province:
* Zip Code:
* Phone: - - e.g. xxx-xxx-xxxx
* Serial Number: e.g. PG0709000000
※ Serial number can be found on the color box or the backside of the card.

* Model Number: e.g. AX4870 1GBD5-PPH
※ Model Number can be found on the color box or the backside of the card.
* Date of purchase:
* Are you running 2 or more in a CrossFire configuration? Yes No
* Is this a replacement from the RMA department that is less than 30 days old? Yes No
* Description of the problem:
* Upload your receipt copy: (Maximum size of 500K, JPG / GIF / PDF)
If you are using Windows 7 then simply use the Snipping Tool located under Accessories to take a screenprint of your invoice. If you are NOT using Windows 7 then simply use the PRNT SCRN key on your keyboard to take a screenshot, and then paste that screenshot into Microsoft Paint and then save the picture as a JPEG.
 
Model name and serial number
We will reply via email with a RMA number.